SmallBizGenius Analysis
Aerosoles receives mixed feedback, with customers frequently praising the comfort and style of their shoes but expressing significant concerns about customer service and return policies. Several reviewers report issues with shoe quality and sizing inconsistencies.
Category Breakdown
Scores based on analysis of 10 recent reviews
Customer Service
2.0/10Reviewers frequently criticize Aerosoles' customer service, citing unhelpful AI bots, lack of phone support, and slow response times. Many report difficulty resolving issues with returns, exchanges, or refunds, often feeling ignored or dismissed.
8 reviews mention thisReturns & Refunds
2.5/10Aerosoles' return and refund policies are a major source of frustration for customers. Reviewers report unexpected deductions from refunds, refusal of exchanges for final sale items, and long delays in receiving refunds.
6 reviews mention thisProduct Quality & Sizing
4.0/10Several reviewers mention issues with the quality and sizing of Aerosoles shoes. Complaints include stitching coming undone, shoes not being true to size, and inconsistencies in sizing between different pairs of the same style.
5 reviews mention thisShipping & Order Issues
3.0/10Some customers experienced issues with their orders, such as orders being canceled after being marked as in stock and delays in receiving their shoes.
2 reviews mention thisPros & Cons
What Customers Love
"If you get shoes without issues, these are amazing and quality shoes."
Common Complaints
"Ai bot customer service sucks"
"Aerosoles does not process returns like everyone else. They do not refund shipping and deduct another $10 for no valid reason at all."
"Bought some shoes that stated that they were true to size. What a lie...These shoes not only SQUEEZE my feet but they tear up my heel because they are so tight. Not true to size."
"I have been wearing them the last couple of months now and the stitching is already coming undone. I am very disappointed as they were not cheap shoes."
"Ordered a pair of shoes for my wife, it says they're in stock, two days later the order is canceled because they're 'out of stock' BUT they still show them in stock online right now!"
Common Questions About Aerosoles
Answers derived from customer review patterns
Is Aerosoles legit and trustworthy?
While Aerosoles is a real company selling shoes, these reviews suggest caution. Many customers report negative experiences with customer service, returns, and product quality. The prevalence of complaints about unfulfilled orders, delayed refunds, and unresponsive support raises concerns about their reliability. Potential customers should carefully consider these issues before making a purchase.
Based on 5 reviewsDoes Aerosoles have good customer service?
Based on these reviews, Aerosoles' customer service is a significant pain point for many customers. Reviewers frequently mention difficulty contacting the company, reliance on unhelpful AI bots, and slow or nonexistent responses to inquiries. The lack of phone support and live chat options further exacerbates the problem, leaving customers feeling frustrated and unsupported. This is a major area where Aerosoles needs improvement.
Based on 6 reviewsWhat is Aerosoles' return policy like?
The reviews indicate that Aerosoles' return policy can be problematic. Customers report issues with return shipping costs, unexpected deductions from refunds, and difficulty exchanging final sale items, even when sizing is inaccurate. The lack of clear communication and responsive customer service further complicates the return process. Potential buyers should carefully review the return policy details and be prepared for potential challenges.
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